The hbaja app won't open suddenly or you're having issues due to an older version — what should I do?

If the app won't open or hasn't been updated in a while, start by opening Google Play Store (Android) or the App Store (iOS), search for hbaja, and check whether an Update button is available — if so, update the app. If the issue continues, uninstall the app and reinstall it — From the download page You'll find the link to the latest version there. Before installing, make sure your phone has enough storage space (at least 100 MB). If you can't find the app on iOS, open hbaja.click in Safari — the full experience is available on mobile browser as well. If the problem persists, contact support with your phone model and OS version and the team will get it sorted quickly.

What reward do I get for referring a friend to hbaja, and how do I claim it?

hbaja's referral program lets you earn bonuses when you invite friends — and your friends benefit too. To claim your reward: log in → go to Refer & Earn in your profile → copy your unique referral link or code → send it to a friend. Once your friend registers using that link and makes their first deposit, the bonus will be credited to your account. The referral bonus amount and terms may vary based on the current promotion — to see the latest offer, On the Bonus page Go ahead. You can refer multiple friends from a single account and earn a separate reward for each one.

hbaja | Responsible Gaming Guide — Play Safe and Stay in Control

Hbaja's Approach to Responsible Play

In over five years at hbaja, we've seen it clearly — members who play for entertainment enjoy the platform long-term. Those who play with the mindset of recovering losses eventually find stress replacing enjoyment. That's why responsible gaming isn't an obligation for us — it's a genuine expression of care for our members.

For many people in Bangladesh, online gaming is a relatively new experience. Betting on a cricket match or playing casino games can feel like an easy way to earn money at first. The reality, however, is that generating consistent income from gaming is not possible. Every game is mathematically designed with a platform edge — and over time, that's what prevails. Knowing this upfront keeps expectations grounded.

The simple rule of responsible gaming: only bet what you can afford to lose, take a break after a set time, and walk away with a smile even when you're down.

How Does Problem Gaming Start?

Problems rarely appear out of nowhere. Bet sizes creep up gradually, sessions run longer, and after a loss the urge to bet more intensifies — that's how control slips away. Catching the signs early is what keeps things from going down that road.

Hbaja's responsible gaming team actively monitors member behaviour. If unusual patterns are detected — such as sudden high bets, late-night extended sessions, or a rapidly depleting balance — the system automatically flags the activity and the support team reaches out if needed.

What Are the Signs of Problem Gaming?

Ask yourself a few honest questions. If one or more of the following feels true, consider reaching out for help:

Finding yourself going back again and again to chase lost money?
Spending more time or money than you planned?
Finding it hard to take a break from gaming?
Is gaming causing tension in your relationships with family or friends?
Finding it hard to focus on work or studies because gaming is always on your mind?
Borrowing money or selling things to fund your gaming?

If any of these apply to you, reach out to hbaja support. Judging is not what we're here for — helping is.

Minor Protection

Hbaja is strictly off-limits for anyone under 18. Age verification is mandatory at registration, and ID may be requested if there is any doubt. If you think a minor could access your device or account, keep your account password secure and restrict access to your device.

Tools available to you

Setting Spending and Time Limits

Set your own spending limit — daily, weekly, or monthly. Once you reach the limit, you'll be notified and no further bets will be accepted for that period.

Go to Account Settings → Responsible Gaming
Choose a Deposit Limit or Spend Limit
Set a daily / weekly / monthly limit
Limit reductions take effect immediately — increases require a 72-hour waiting period

Cooling-Off Period

If you feel like you need to clear your head, take a cooling-off period. During this time you can still log in, but placing bets won't be possible.

Choose anywhere from 24 hours to 6 weeks
Automatically reactivates when the period ends
Cannot be cancelled early during a Cooling Off period

Self-Exclusion

If you need a longer break, choose self-exclusion. During this period, you will not be able to log in and will not receive any marketing communications.

Set a duration from 1 month up to 5 years
A permanent self-exclusion option is also available
Cannot be cancelled before expiry once active
Contact support for further assistance

Gaming History & Reports

Your full betting history, transaction records, and time-spent stats are available to view at any time.

Go to Account → History
Filter by date, game type, and amount
Available to download in CSV format

Check Yourself

If you answer "Yes" to most of the questions below, consider seeking help

Beyond budget Gone — and the numbers just don't add up this month?

Playing in secret — Would it be a problem if your family or friends found out?

After a loss Feeling the urge to chase losses — "just one bigger bet and I'll win it back"?

Losing track of time — Lost track of how long you've been playing?

Under emotional stress Gaming to escape stress or lift your mood?

Emergency Expenses Cutting back or borrowing money to keep playing?

Have tried to stop But couldn't stop — and keep going back?

If you answered "yes" to 3 or more questions — reach out to hbaja support. We won't judge you, but we will be there for you.

Set Your Limits — Step by Step

Set up your responsible gaming tools in just a few minutes

Go to Account Settings

Open the Settings menu and look for the "Responsible Gaming" option.

Choose Your Preferred Tool

Spend Limit, Time Limit, Cooling Off, or Self-Exclusion — choose whichever you need. You can activate more than one at the same time.

Set an amount or time limit

Enter a BDT amount for your spend limit. Choose a duration for Cooling Off or Exclusion. Confirm.

You'll receive an SMS confirmation

Once a limit is activated, a confirmation SMS will be sent to your registered number. The support team will also be notified so they can assist you if needed.

Tools	How It Works	Duration	Can it be cancelled?	When to Use It
Spending Limit	Caps daily/weekly/monthly spending	Indefinite — active until you turn it off	Yes — after 72 hours	Regular Playing Hours
Session Limit	Sets a limit on continuous play time	Applies to every session	Yes — after 24 hours	To manage your time
Cooling-Off	Pauses betting for a set period	24 hours – 6 weeks	No — reactivates after the period ends	To take a short break
Self-Exclusion	Blocking all access, including login	1 month – 5 years or permanent	No — a new request is required after expiry	If the problem is serious
Loss Limit	Stops accepting bets once a set loss amount is reached	Daily or Weekly	Yes — after 72 hours	To ease the pressure of losses

Tools

How It Works

Duration

Can it be cancelled?

When to Use It

Spending Limit

Caps daily/weekly/monthly spending

Indefinite — active until you turn it off

Yes — after 72 hours

Regular Playing Hours

Session Limit

Sets a limit on continuous play time

Applies to every session

Yes — after 24 hours

To manage your time

Cooling-Off

Pauses betting for a set period

24 hours – 6 weeks

No — reactivates after the period ends

To take a short break

Self-Exclusion

Blocking all access, including login

1 month – 5 years or permanent

No — a new request is required after expiry

If the problem is serious

Loss Limit

Stops accepting bets once a set loss amount is reached

Daily or Weekly

Yes — after 72 hours

To ease the pressure of losses

hbaja Responsible Play — Keep the Fun in Control

Gaming is for entertainment — not a way of life

The Foundation of Responsible Gaming

Only play within your means

Set a time limit in advance

No decisions driven by emotion

Check your gaming history regularly

Be open with family and friends

Winning is never guaranteed — keep that in mind

Hbaja's Approach to Responsible Play

How Does Problem Gaming Start?

What Are the Signs of Problem Gaming?

Minor Protection

Tools available to you

Setting Spending and Time Limits

Cooling-Off Period

Self-Exclusion

Gaming History & Reports

Check Yourself

Set Your Limits — Step by Step

Comparison of Tools

Recognize the Warning Signs

Financial Pressure

Withdrawal from Relationships

Emotional distress

Losing track of time

Frequently Asked Questions

Play Responsibly — Start Today